Alarms Tab

This page provides the Alarms tab overview and functionality description. The Alarms tab comprises a list of alarms caused by the Create Alarm action in a predefined Alarm Rule, with the ability to filter and manage them.

Overview

To access alarms, on the Navigation Panel:

  1. Click the "+" button
  2. Select Alarms in the context menu
  3. See the Alarms tab

Use and Functionality

The Alarms tab interface comprises:

  1. Location window, to view the camera location on the map
  2. Video playback window, to watch the video fragment associated with the alarm
  3. Quick alarm filters, including:
    • All Alarms
    • New
    • In Progress
    • On Hold
    • Closed
  4. Additional options to:
    • Search by specific filters
    • Export alarms
    • Close all new alarms
    • Enable or disable alarm auto-update by switching the Auto Update toggle
  5. Table with the list of alarms, to view and manage the required alarms
  • The Location and Video Playback windows display visual data for alarms with a camera source only. Otherwise, no additional data is visible.
  • The Auto Update feature refreshes the list of alarms according to applied filters and sorting criteria.

Video Playback View

The Video Playback window contains a media player with a video recording at a specific date and time when the selected alarm occurred. The media player functionality allows:

  1. Watch a video recording associated with the alarm
  2. Open the video recording in a separate tab by clicking the Show on Layout button
  3. Open the video in full-screen mode by clicking the Full Screen button (in the full-screen mode click the button again to return to the default view)
  4. Manage the timeline:
    • View the exact date and time of the alarm
    • Set the time marker at any desired date and time on the track to play the video from that specific moment
    • Zoom in and out the date and time segments:
      • Use the mouse wheel to scroll over the timeline
      • Use the "+" and "-" buttons to the left of the timeline
      • Scroll the zoomed-in timeline by Ctrl + scrolling the mouse wheel (or moving the slider to the left/right)
  5. Use playback controls:
    • Hold and drag the Speed Slider:
      • To the left to play the video in reverse at the desired speed
      • To the right to play the video forward at the desired speed
    • Play/Pause to start or stop the video playback
    • Rewind/Fast Forward buttons to move to the previous or next video frame

Search Filters

The Search Filters functional menu allows to:

  1. Click the Filters icon to open the extra search panel to filter alarms in the list by specific parameters:
    • Enter full alarm ID to find the specific alarm
    • Enter the alarm rule name or characters in the name to filter alarms triggered by the specific rule
    • Select multiple required alarm types from the drop-down list:
      • Generic Alarm
      • Camera Disconnected
      • License Issue
      • Server Failure
      • Server Started
    • Select the required time frames
    • Choose multiple required servers
    • Select multiple desired sources. In the Select Source pop-up window:
      • Check the boxes next to the required sources and folders
      • Click the Confirm button
    • Select multiple desired alarm priority levels from the drop-down list:
      • All
      • Low
      • Medium
      • High
    • Choose multiple required alarm owners from the drop-down list
  2. Click the Reset icon to clear all applied filters
Click the "X" button in the applied filter to clear only this filter.

Alarm List

All alarms in the list are displayed in the following table columns:

  • ID: Unique alarm identificator
  • Rule Name: Name of the rule related to the alarm
  • Type: Type of the alarm (Generic Alarm, Camera Disconnected, etc.)
  • State: 
    • New
    • In Progress
    • On Hold
    • Closed
  • Time: Date and time the alarm occurred
  • Server: Name of the recording server to which the camera or device belongs
  • Source Name: Resource that initiates the alarm (Device or Server name)
  • Priority Level:
    • Low
    • Medium
    • High
  • Owner Name: Name of the user to whom the alarm is assigned
  • Message: Any custom text information about the alarm
  • Location: Camera location address
  • Left-click the vertical arrows next to the required column header (available for ID, Rule Name, Time, Server, and Priority Level columns), to sort alarms in the required order by the parameter specified in the name of the selected column:
    • In ascending or descending order for numbers
    • Alphabetically for text
  • Right-click any column header to open the drop-down menu with all available parameters to display in the table. Check the desired parameters in the drop-down menu to form the table with the required alarm data, and uncheck the other ones. This action also enables/disables the respective search filter.
  • Right-click the required alarm in the table to open the context menu. The alarm context menu comprises the following options:
    • Open, to open the pop-up window with the alarm and manage it
    • Acknowledge, to change the alarm state to In Progress, and assign the alarm to the user who performed this action (the user becomes the Owner of the alarm)
    • Set on Hold, to change the alarm state to On Hold
    • Close, to change the alarm state to Closed
  • Use the navigation bar at the bottom of the table to switch between pages of the alarm list. By default, the table displays 20 records per page. To adjust the number of visible records, click on the current Items per Page value and select a different option from the available dropdown menu.

To manage the required alarm, double-click the required alarm record in the table. In the pop-up window:

  1. View the frame of the alarm from the camera
  2. View the recording of the video fragment associated with the alarm and information about the alarm below it
  3. Manage the alarm capabilities:
    • Assign the alarm to the required user from the drop-down list
    • Select the state of the alarm from the drop-down list:
      • New
      • In Progress
      • On Hold
      • Closed
    • Select the alarm priority level from the drop-down list:
      • High
      • Medium
      • Low
    • Enter the instructions for the user about recommended further actions
  4. View the table of the alarm history, which comprises:
    • Date and time of the activity
    • Activity description
    • Name of the user, who performed the activity
  5. Add a new activity record for the alarm:
    • Enter new alarm activity description
    • Click the Add button to add the record to the table
  • Alarm frame and video playback are available only for alarms with actions that require video from a camera. Otherwise, only text alarm information is visible.
  • The alarm history table comprises system records about changing parameters in the pop-up fields and custom comments written by users.
  • "<" and ">" arrow buttons at the pop-up window's sides allow switching between alarms.